There are systems that can be managed directly by changes in data without human intervention, but even my thermostat needs a tweak by me occasionally. Data are great for what they tell us, but people need to superimpose their values and judgment to add meaning to numbers. That's the hard part; and that is leadership, especially when data come at us from different directions suggesting the need for contradictory actions. We need data to inform decisions, but we need good human judgment to make them. (Thanks to Shannon Richards for stimulating me to think about this new rule.)
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