This is a quick and efficient tecnique I use to help groups work through problems. I must have learned it somewhere, but I don’t know where. I call it the accordion technique because it starts “closed,” opens up fully and then comes to a complete close.
Here’s a step-by-step guide to how to do it.
First, clearly define the problem. Be clear about what you are trying to solve. Make sure that everyone agrees and understands what the issue is.
Second, identify the conditions that would not make it a problem. Yes, it’s counter-intuitive, but identify what it is you want as an outcome. Use the desired outcomes to identify criteria for a satisfactory outcome.
Third, consider multiple options. Not just one, at least three: do nothing (that’s always an option), resolution (mediation) and total solution (cure). This is the fully open accordion.
Fourth, compare the options with the criteria, determine the option that best fits. At this stage it is often wise to modify options to fit criteria or to prioritize or add weights to criteria.
Fifth, close the accordion, select the desired modified option, identify strategies for implementation.
The key to making this technique work is in the beginning, making sure there is a clear understanding of what needs to be solved and in the middle, when an array of options needs to be considered. Watch out, groups lose energy the minute any option is identified. Don’t let them stop there; consider multiple options for the best decisions.
No comments:
Post a Comment